Under Alberta’s Personal Information Protection Act, individuals have the right to request access to their personal information and to have it amended if it is incomplete, out of date, or inaccurate. Individuals can also challenge the uses of personal information or an organization’s compliance with any other aspect of the law. Member’s can withdraw their consent to continuing use of their personal information for purposes that are not legally required or part of an existing contractual commitment.

Please provide the following in a dated and signed letter AND Fill out the Personal Information Request/Access to Information Form OR Complaint Form:

• A description of the information to which you seek access; OR the nature of the inquiry or complaint (please be as specific as possible). The Information Form or Complaint Form may be sufficient for your needs.
• Your name, address, and a telephone number where you can be reached during the daytime; and
• The location address where you would like to obtain access to the information (for example, which branch of the Credit Union). Please note that you must produce at least two pieces of identification bearing a signature, one of which should include photo identification and a birth date in order to obtain the information requested. This identification is needed to make an inquiry or a complaint.

You will be contacted within 45 days with a notice of the progress we are making in our investigation. Once we have completed our investigation and compiled the information needed, you will be contacted so that you can come in and pick up the material. This is to ensure you, and only you, can look at the information that has been requested.

Access Requests, inquiries or complaints can be mailed to or dropped off for the Privacy Officer at:

Shama Vinayaga
Privacy Officer
Wainwright Credit Union Ltd.
502 10 Street
Wainwright, Alberta
T9W 1P4